Privacy Notice
This Privacy Notice was last updated on May 13th, 2024
Excelia, Inc. is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:
What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications, and online services;
Where we obtain the data from;
What we do with that data;
How we store the data;
To whom we transfer/disclose that data to;
How we deal with your data protection rights;
And how we comply with the data protection rules.
1. About this Privacy Policy
Excelia, Inc. is committed to your privacy. This privacy policy (the "Policy") explains what data Excelia, Inc. collects from you through our interactions with you and through our products, services, events, and programs — including our websites, apps, and digital platforms (each a "Service," and collectively, the "Services"). This privacy notice explains our collection, use, disclosure, retention, and protection of your personal information. By using any of the Services, you consent to the terms of this Policy.
2. Scope
This privacy notice applies to any Excelia, Inc. website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.
3. Personal Information We Collect
Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
We collect personal information from you when you use our Services. The data we collect consists of:
Data that you provide directly when you register for, or use, the Services. This data will vary, but typically consists of name, email address, postal address, phone number, and other similar contact data. We also receive data from the communications you send to us, such as customer service inquiries, program questions, and other feedback regarding the Services.
Demographic data, such as age, gender, country, and language preference.
Payment data, such as credit card information and billing address.
Usage data, such as the programs and features you access, items you purchase, and the timing, frequency, and duration of your interactions through the Services.
Location data, such as IP addresses received from your device.
Information about your interests and preferences, such as which free resources you download from our websites, which emails you open, or your communications preferences. In addition to what you provide directly, we may infer your interests and preferences from other data we collect, such as the content and advertisements you interact with while using the Services.
4. Automatically Collected Information
Most of the data we collect in and through the Site and the Services is technical in nature and is collected and processed automatically through so-called application programming interfaces, software development kits, cookies and similar software-based technologies. Alone or in combination with other data, such automatically collected data may constitute Personal Information. The data we may collect by automated means may include, without limitation:
Device data: including, but not limited to, data on device advertising IDs and similar hardware qualifiers, and precise location data.
Usage data: including, but not limited to, search terms entered and pages viewed.
Network and internet information: including, but not limited to, URLs, Internet Protocol addresses, bounce rates, use of spoofing, active (TCP/IP) ports, number of sessions initiated, click streams, location information and network/Wi-Fi access points.
Information we collect on the use of the Site via cookies: please see the "Cookies & Similar Technologies" section below for more information.
5. How We Use Your Personal Information
We use your personal information to provide and improve our Services, provide you with a personalized experience on our websites, contact you about your programs or purchases with us and our Services, provide you customer service, provide you with personalized advertising and marketing, and to detect, prevent, mitigate, and investigate fraudulent or illegal activities.
We use the data we collect for the following purposes:
Operating our business. We use the data we collect to operate our business, including providing and improving the Services. Specifically:
To fulfill transactions that you request.
To diagnose and fix problems with the Services and provide other customer support services.
For analytical purposes to better understand our clients and how they use the Services, which allows us to continually improve and expand the Services.
To build predictive models, which allow us to tailor the Services based on the data we have about how our clients and target audience use the Services.
Communicating with you. We use the data we collect to communicate with you, including responding to your requests or inquiries. Specifically:
To respond to your request if you contact us with a question or concern.
To provide information about your access to our programs, your use of the Services, or other transactions that you request.
To deliver news, updates, and other types of communications, according to your subscriptions, alerts, and other preferences.
Marketing and advertising. We use the data we collect for marketing or advertising purposes, on behalf of ourselves, as well as our sponsors and other parties. Specifically:
To send you information content, promotional messages, and information about products, services, programs, or events that may be of interest to you. These may be offered by Excelia, Inc, or by our partners and other third parties with whom we have a relationship.
The promotional messages and advertisements that you see may be determined by data that we collect or receive about you, such as your demographic data, location data, usage data, interests, and preferences. We refer to this as "interest-based advertising".
Security, compliance and enforcement. We use the data we collect for security, compliance, and enforcement purposes. Specifically:
To protect the safety and security of our clients and our Services.
To detect and prevent abuse, fraud or other unlawful or unauthorized activities.
To resolve disputes.
To enforce our agreements, including our policies and terms of service that govern your use of the Services.
We may also use your data in any other manner as disclosed at the time of collection, or when we have otherwise obtained consent. Please also note that this Policy is not intended to place any limits on what we do with aggregated, pseudonymized, or anonymized data.
How We Might Share Your Personal Information
We may disclose your personal information to other members of the Excelia, Inc corporate family, or to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.
We may disclose personal information that you provide to us or that we collect automatically on the Site and through our Services to the following categories of third parties, but only if it is necessary and in compliance with relevant laws and regulations:
Service providers, such as payment processors, web hosting and data storage providers, and those who help us deliver and develop our Services.
Public authorities, such as law enforcement, if we are legally required to do so or if it is necessary to protect our rights or the rights of third parties.
Our subsidiaries and affiliates, or a subsequent owner, co-owner or operator of our Site and/or Services, and their advisors in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets, or in connection with bankruptcy proceedings, or other corporate reorganization, in accordance with this Privacy Policy.
We are committed to protecting the privacy of our users and will only disclose personal information to third parties when it is necessary and in compliance with relevant laws and regulations. We will also implement strict contracts and data processing agreements with third parties to ensure that they are only using personal information for the specific purposes outlined by us, and that they are protecting the privacy and security of the personal information they receive.
6. How Long We Keep Your Personal Information
We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
We will delete your Personal Information when it is no longer needed for the purposes for which it was collected, or when you request us to do so. Please note that we may be required by law or other legal obligations to retain some of your Personal Information, even after your request for deletion. However, once those requirements are no longer in place, we will promptly delete your Personal Information in accordance with your request.
7. Cookies & Similar Technologies
When you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes.
Cookies are small text files that websites send to your computer or other device to uniquely identify your browser or to store information or settings in your browser. We use cookies for various purposes, including to store your preferences and settings, enable you to sign-in, provide interest-based advertising, combat fraud, analyze how our services are performing, and fulfill other legitimate purposes.
8. International Data Transfers
We may transfer your Personal Information to recipients in other countries, including countries that may not provide the same level of data protection as your home country. However, we will take steps to ensure that any such transfer is in compliance with applicable data protection laws and that your Personal Information is protected as outlined in this Privacy Policy. We will ensure that all recipients provide an adequate level of protection for your Personal Information and that appropriate safeguards are in place.
We may rely on appropriate safeguards, including standard contractual clauses approved by the European Commission or other lawful mechanisms to transfer Personal Information to third countries. You may request a copy of these safeguards by contacting us using the contact details provided below.
9. Managing Your Privacy
You have the right to access, review, and delete your Personal Information, and to restrict or object to the processing of your Personal Information. You can also manage your communication preferences and opt-out of receiving certain communications at any time. To exercise these rights, please contact us using the contact details provided below.
If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA), including the right to know about the personal information we collect, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. To submit a consumer request under CCPA, please contact us using the contact details provided below.
10. Contact Us
If you have any questions about this Policy, or about our use of your personal information, you can contact us at:
Excelia, Inc.
support@myExcelia.com
P.O. Box 1522
Bothell, WA 98041